News: IMPORTANT - Montreal Migration - March 1st 2021 - 8AM EST to 6PM EST

Published: 17/02/2021 Back

Subject: IMPORTANT - Montreal Migration - March 1st 2021 - 8AM EST to 6PM EST

Type: Migration
Severity: High

Affected Zone: Montreal

Time Frame:
Start Time: 8:00AM EST
End Time: 6:00PM EST
Expected Downtime: 8 - 10 hours

Dear client,

During this above maintenance window, we will be physically migrating all Montreal-based servers to our new Montreal data center.

Please make note that during this period of time, the all Canada, Montreal node server(s) will be temporarily inaccessible。

We anticipate a maximum service impact of 8 - 10 hours for any given server within this maintenance time-frame.

On the day of this maintenance, please ensure that your server and cloud server are gracefully powered-down prior to the start time indicated above to mitigate the risk of potential data loss.

Furthermore, to follow best-practices, we strongly recommend backing up any data that you may deem appropriate.

Please be assured that our team will be working as quickly and efficiently as permissible to complete this migration with as little impact to you as possible.

Once the migration is completed, we will notify you by updating our status record.

We understand that this maintenance window is unusually lengthy due to the nature of what needs to take place, and that you may have additional questions or concerns about it. If you would like to reach out for more information, please contact our operations team by opening a support ticket in our support center located at https://noc.habang.net and we will respond to you as soon as possible.

As always, we appreciate your business and understanding.

Thank you,

HaBangNet Operations Team

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