Dear Customers/Resellers/Partners,
Our Frankfurt network is currently experiencing downtime. After investigating the issue, our data center team has identified a dark fiber outage as the cause of the disruption.
Our engineers are actively working with the service providers to restore connectivity as quickly as possible. At this time, we do not have an estimated time for resolution, but we will keep you updated with any new information as it becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
If you have any urgent issue or questions over this matter, please feel free to open a ticket with our 24/7 HelpDesk.
Regards,
Mark Li
HaBangNet Network Team
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Update on 07/11/2024 (02:53)
The Frankfurt Network is now back online. Customers/Resellers/Partners, please verify accessibility from your end and let us know if everything is functioning as expected.
Thank you for your patience.
If you have any urgent issue or questions over this matter, please feel free to open a ticket with our 24/7 HelpDesk.
Regards,
Mark Li
HaBangNet Network Team
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